Effective Date: August 23, 2025

Last Updated: August 23, 2025

1. Introduction

Welcome to Lixz Products by VENTUS.INNOVATION Pvt. Ltd. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms.

2. About Our Business

Business Name: Lixz Products
Company: VENTUS.INNOVATION Pvt. Ltd
Registration No: U20203TN2024PTC167513
Location: Kanyakumari, Tamil Nadu, India
Contact: +91 75505 26486
Email: ventusinnovationindia@gmail.com

3. Products and Services

3.1 Product Description

We offer premium quality cleaning solutions including washing detergent liquid, dishwash liquid, car wash shampoo, bath soaps, and other household cleaning products.

3.2 Product Availability

• All products are subject to availability
• We reserve the right to discontinue products without notice
• Product images are for illustration purposes only
• Actual products may vary slightly in appearance

4. Ordering and Payment

4.1 Order Process

• Orders can be placed through our website or phone
• Order confirmation will be sent via email or phone
• We reserve the right to refuse or cancel orders

4.2 Payment Terms

• Payment must be made in full before shipment
• We accept payments through Razorpay (cards, UPI, net banking)
• All payments are processed securely
• Prices are in Indian Rupees (INR) and include applicable taxes

4.3 Pricing

• Prices are subject to change without notice
• The price charged will be the price displayed at time of order
• GST and other applicable taxes are included in the displayed price

5. Shipping and Delivery

5.1 Delivery Area

We deliver products only within India.

5.2 Shipping Terms

• Delivery time: 3-7 business days within India
• Shipping charges may apply based on location and order value
• Free shipping may be available for orders above certain amount
• We are not responsible for delays due to courier services or natural disasters

5.3 Risk of Loss

Risk of loss and title for products passes to you upon delivery to the carrier.

6. Returns and Refunds

6.1 Return Policy

• Returns accepted within 2 days of delivery, only if you received damaged products or wrong items.
• Products must be unopened and in original condition
• Customer is responsible for return shipping costs for non-defective items
• Opened or used products cannot be returned

6.2 Refund Process

• Refunds will be processed within 7-10 business days
• Refund will be made to the original payment method
• Shipping charges are non-refundable

7. Product Disclaimer

7.1 Product Usage Disclaimer

• Our products are cleaning solutions for household and commercial use
• Products should be used according to instructions on the label
• Keep products away from children and pets
• Individual results may vary based on usage and conditions

7.2 Safety Warning

• Check product ingredients if you have known sensitivities
• Avoid contact with eyes and skin for concentrated products
• Discontinue use if irritation occurs
• We are not liable for misuse or failure to follow instructions

8. Intellectual Property

• All website content is owned by VENTUS.INNOVATION Pvt. Ltd
• You may not reproduce, distribute, or create derivative works
• Product names and formulations are proprietary
• Unauthorized use may result in legal action

9. User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Interfere with website operation
• Upload harmful content or malware
• Impersonate others or provide false information
• Violate any applicable laws or regulations

10. Limitation of Liability

• Our liability is limited to the purchase price of products
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee uninterrupted website availability
• Use of our products is at your own risk

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Governing Law

• These Terms are governed by Indian law
• Disputes will be resolved in courts of Tamil Nadu, India
• If any provision is invalid, the remainder remains in effect

13. Changes to Terms

• We may update these Terms from time to time
• Updated Terms will be posted on our website
• Continued use constitutes acceptance of updated Terms

14. Contact Information

For questions about these Terms, please contact us:

15. Acceptance

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.